Terms
The conditions on which Serhii Hnatiuk, trading as Talqero provides Talqero, for the people who post jobs and the people and businesses who do them. A draft until the operator's details are complete and a solicitor has read it.
Who we are
Talqero is operated by Serhii Hnatiuk, an individual (natural person) established in Ireland, trading as Talqero, at Knockerra, Carrowfree, Kilrush, Co. Clare, V15 XN51, Ireland; e-mail [email protected], telephone +353 85 780 9198. He is the other party to these terms, and "we" and "us" below mean him. His registration details are on the legal notice page.
What we are
An online marketplace, and an intermediary. We store and show what users put on the platform — jobs, offers, messages, photographs, reviews — at their request, which in law is a hosting service (Digital Services Act, Art. 6). The contract for the work is made between the customer and the person or business who does it, not with us, and we are not a party to it. We record what was asked for, what was offered, what was agreed and what happened; the money is between the two of them and never passes through us.
What we are not
We are not the employer of anybody who offers work here, not a guarantor of their work, and not a payment institution: we hold nobody's money at any point, take no commission on a job, and never tell anybody what to charge. What we sell is on the fees page and nowhere else.
Who may use it
People aged eighteen and over, for work in Ireland. What you tell us about yourself must be true and kept up to date, and your account is yours alone: you are responsible for what is done from it until you tell us it has been misused.
Private individuals and businesses
Before offering work you say whether you do it as a private individual or in the course of a business, and the customer is shown your answer. A customer who contracts with a private individual should know that the consumer protection which applies against a trader does not apply to that contract (Consumer Rights Act 2022). Somebody who offers work regularly, for profit, is a trader whatever they call themselves, and must say so. A business gives its legal name, address, telephone number, e-mail address, a register or VAT number and a declaration that it offers only what it may lawfully offer; we check what we can against public registers, may refuse or suspend a business whose details are missing or wrong, and show the details to the customer on a confirmed job. A business is responsible for its own registrations, licences, insurance and tax.
Who tells the customer what, before a job is agreed
The law splits the information a customer must have before agreeing work between the marketplace and the business (Consumer Rights Act 2022, s. 107(1)(d)). We, as the marketplace, tell the customer: how the businesses and offers they see are ordered, and what each parameter weighs, on the page where they are listed (s. 107(1)(a)); whether the person offering says they are a business or a private individual, on their own declaration (s. 107(1)(b)); and, for a private individual, that EU consumer law does not apply to that contract (s. 107(1)(c)). We also show the business's name, address, telephone, e-mail and register or VAT number that it gave us, and keep the record of what was agreed. The business is responsible for everything else it owes a consumer before and under the contract — a description of the work, the total price or how it is worked out, when it can start and how long it should take, its own cancellation terms and the consumer's statutory right to cancel where it applies, its guarantees, and whether it holds any licence the work needs (Consumer Rights Act 2022, Part 5 and Sch. 3) — and it gives that in its offer and on the job. That we display what a business entered does not make it our statement, nor does it shift onto us anything the law places on the business.
How a job works
A customer posts a job; providers offer a price and their terms; the customer accepts one, and that acceptance is the agreement between the two of them at the price named. The provider starts the work, may pause it and resume it, and marks it complete; the customer accepts the work, or the clock does after fourteen days. Nobody is assigned work by us, and passing on a job costs nothing.
Digital work
For work delivered online — a website, an app, a design, text, photographs or video — the contract is still between the customer and the person or business who does it, and Talqero is not a party to it. Who owns what is made (code, designs, text, photographs) is a matter of copyright law, not of who paid: the person who creates a work is its first owner unless they made it as an employee (Copyright and Related Rights Act 2000, s. 23), and the copyright passes to somebody else only by an assignment in writing signed by or on behalf of the owner (s. 120). Paying for the work does not by itself transfer it. We therefore recommend that the two of you agree in writing, before the offer is accepted, whether the customer gets an assignment of the copyright or a licence and for which uses; that the source files, code, logins and accounts are handed over at the end, in the customer’s name; and what each of you will keep confidential. Between a trader and a consumer, the consumer’s rights for digital content and digital services under Part 3 of the Consumer Rights Act 2022 apply to that contract, and nothing here limits them; they are rights against the trader, not against us.
What is done on the phone
Posting, offering, accepting, writing and cancelling work in a browser. The steps that record work actually happening — starting, pausing, resuming and finishing it, opening and closing a shift, and photographing it — are taken from the Talqero app on a phone whose hardware has vouched for it, so that a claim about a time and a place carries the device that made it.
Conversations and photographs
Messages and photographs stay with the job and are the record a dispute is answered from. You may say what you like, including how to reach you directly; we tell you once what you give up by leaving the platform, and we do not block it. Two years after a job closes the words are erased, unless a dispute about it is still being kept as evidence.
Reviews and standing
After a job each side may review the other; reviews are published to both at once and are not edited afterwards, though a writer may withdraw one. Only somebody who was a party to a job on this platform can review it, and what a business has shown for its work is computed from those jobs and only from those. Reviews cannot be bought, and we do not remove a review because it is unfavourable.
What may not be put here
Anything illegal: work that needs a licence the provider does not hold — installing or maintaining intruder alarms, CCTV or access control for other people, for example, needs a licence from the Private Security Authority for that sector, and engaging an unlicensed contractor for it is itself an offence (Private Security Services Act 2004, s. 38), so the job form says so, with the link to the PSA's public register, before such a job is posted — stolen or counterfeit goods, harassment, discrimination, other people's personal data posted without reason, or attempts to defraud. Anybody may report content they believe is illegal, with or without an account — signed in, from the item itself or through the complaints page; otherwise with the form at /en-ie/report — giving where it is, why it is illegal, their name and e-mail address (not required for a report of child sexual abuse material) and a statement that the report is made in good faith (Digital Services Act, Art. 16). Each report is acknowledged, read by a person, and the reporter is told what was decided and how to challenge it. If we remove or restrict something, or an account, the person affected is told what, why, on what facts and how to challenge it (Art. 17). We may suspend, after a warning, somebody who repeatedly posts what is manifestly illegal or repeatedly files reports that are manifestly unfounded.
How lists are ordered
Businesses are ordered when a job is shown, and jobs are ordered for a business, by parameters that are published in the application on the page where the order is used, with their weights and the reasons for them (Regulation (EU) 2019/1150, Art. 5). Paid promotion is one of them, and its weight is printed with the rest. A remote job — work delivered online, such as a website or a logo — has no distance: it is shown to providers of that service anywhere in Ireland, and for ordering it is scored as if half-way, like a job whose distance is not known. For a remote job, whether a business serves the customer’s town and how near it is play no part in ordering the businesses shown to the customer.
What we sell, and how it is marked
Two things, both priced on the fees page: promotion of a business or of a job, for a number of days, and a monthly subscription per worker for a company that runs a crew here. They are paid in advance, through Stripe, on the web. No VAT is charged — the seller is not registered for VAT. A promoted result is always labelled as promoted and says who paid for it, to everybody who sees it; nothing else about the order can be bought, and a paid place is never presented as a neutral result.
Changing your mind about what you bought
If you buy as a private individual rather than for a business, you may cancel within fourteen days of buying, without giving a reason, from the purchase in the application or by writing to us. Promotion starts once it is paid for. If you asked for it to start at once and acknowledged what that means, cancelling within the fourteen days costs the days that already ran and the rest is returned; once the whole period has run, it cannot be cancelled. If you did not ask for it to start at once, cancelling within the fourteen days returns everything. Refunds go back the way you paid, within fourteen days of your cancelling. A business buying in the course of its trade has no statutory right to cancel, but may stop a promotion or a subscription at any time for the future.
Cancelling a job, and your rights against the provider
A job can be cancelled by either side before the work starts, with a reason the other reads; after that, what is owed for work already done is between the two of you, and if you cannot agree a person here can look at the record. Your statutory rights against a business — under the Consumer Rights Act 2022 — are unaffected by anything here, and so are your rights at law against a private individual.
Restricting, suspending and ending an account
We restrict, suspend or end an account only for one of the reasons set out here in advance: content or conduct that is illegal or breaks these terms ("What may not be put here"); details a business must give that are missing, false or that a public register contradicts; misuse of the platform — taking over another person's account, automated use, repeated manifestly unfounded reports or complaints; non-payment for something bought from us; or an order of a court or authority. Except where there is an urgent risk to somebody's safety, an imminent legal duty, or fraud in progress, we first warn you, say which reason applies and on what facts, and give you a reasonable time — normally fourteen days — to put it right or answer. Whatever we decide is given to you in writing with the facts it rests on and how to challenge it, at the latest when it takes effect (Regulation (EU) 2019/1150, Art. 4(1); Digital Services Act, Art. 17), and it lasts no longer and reaches no further than the reason requires. Ending the whole of a business's use of the platform is announced in writing with reasons at least thirty days before it takes effect (Regulation (EU) 2019/1150, Art. 4(2)), unless the law or a regulator obliges us to end it in a way that does not allow that notice, we exercise a right to end it for an imperative reason under Irish law that complies with EU law, or we can show that the business has repeatedly broken these terms (Art. 4(4)); even then the reasons are given without undue delay. You have the right to appeal any such decision free of charge: through the complaints page in the application, or by writing to the address on the legal notice page; a person reads the decision again against what you say, answers with reasons, and reverses it without undue delay if it was wrong (Regulation (EU) 2019/1150, Art. 4(3); Digital Services Act, Art. 20). You may close your own account at any time, from the application.
Complaints and disputes with us
A complaint about a decision of ours gets a deadline the moment it is raised and an answer with written reasons from a person; the route is on the complaints page. At Talqero's present size the law does not oblige it to run that system or to name mediators for business users (Digital Services Act, Art. 19; Regulation (EU) 2019/1150, Arts. 11(5) and 12(7)); it runs the system anyway, and will agree a mediator with a business that asks for one. You may also complain to Coimisiún na Meán, the Irish regulator for the Digital Services Act, and none of this affects your right to go to a court.
Records a business keeps about its own people
A business that uses the company cabinet — the register, licences, leave, shifts, hours and work given to its people — is the controller of those records and Talqero keeps them on its behalf as its processor. That is governed by the data processing agreement for businesses (/en-ie/legal/company-dpa), which forms part of these terms for a business that uses the cabinet; an owner accepts it on the business’s behalf before anything is recorded about its people, and again whenever a new version is published. The people concerned can read what is kept about them in their own account.
What you put here, and the data it makes
What you write, photograph and upload stays yours. You allow us to store it, show it to the people these terms say may see it, and keep it as long as the privacy page says — nothing more, and we do not use it to advertise. A business sees the jobs it is shown, what it was told on a job it took and what it recorded itself; we see what we need to run the platform and answer a complaint, and share none of it with other businesses (Regulation (EU) 2019/1150, Art. 9). A business can read out its own data from the application. We offer the platform through talqero.ie and the Talqero app only, and run no affiliate programme.
Your data
What we hold about you, why, for how long and what you can do about it is on the privacy page. For the records a company keeps here about its own workers, we act on the company's behalf and under a data-processing agreement with it.
What we are liable for
We provide the platform with reasonable care and skill, and are liable for loss caused by our breaking these terms or by our negligence that was foreseeable when you agreed to them. We are not liable for the work a provider does or fails to do, nor for what a customer and a provider agree between themselves, because we are not a party to it. Towards a business, our liability for anything else is limited to what it paid us in the twelve months before the claim. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or any liability or statutory right of a consumer that the law does not allow to be limited.
The service itself
We aim to keep the platform available and say on the site when it will be down for work. We may change how it works; a change that takes something away from a business user is announced as a change to these terms.
Changes to these terms
We may change these terms. Business users are told at least fifteen days before a change takes effect, and longer where a change requires technical adjustment on their side (Regulation (EU) 2019/1150, Art. 3); a business may end its use of the platform before then. Consumers are told of a change before it applies to them, and may close their account if they do not accept it.
Law, courts and language
Irish law applies, and the courts of Ireland have jurisdiction. If you are a consumer living elsewhere in the European Union, you keep the protection of the mandatory law of the country you live in and may also bring proceedings in its courts. We have not committed to use an alternative dispute resolution body for disputes with consumers about what we sell; if such a complaint cannot be settled between us, we tell you in writing whether we would take part in one. The European Commission's online dispute resolution platform closed on 20 July 2025 (Regulation (EU) 2024/3228), which is why there is no link to it here. If you are a consumer you may also contact the Competition and Consumer Protection Commission (ccpc.ie), which gives information on your rights and enforces consumer law, and you may bring a claim of up to €2,000 against us, or against a business you contracted with here, through the District Court's small claims procedure, online at courts.ie, for a small fee and without a solicitor. These terms are in English.